This page explains what we collect, why we collect it, and how long we keep it. It is written for UK GDPR and the Data Protection Act 2018.
Short version. We only use the details needed to reply, deliver services, and keep our records accurate.
Name, email, phone number, message content, and any service details you choose to send. That is enough for us to answer properly.
We use personal data to reply to enquiries, arrange services, keep client notes, and meet legal duties. We keep records only for as long as we need them for those purposes, then we delete or anonymise them.
No marketing lists. No casual sharing.
Your details help us confirm the job, track agreed work, and keep a clean audit trail. We use access controls, limited permissions, and regular review so the data stays inside the business.
We keep physical files in limited-access storage and protect digital records with password controls. If something needs sharing, we send only what is needed for the task.
You can ask for access, correction, deletion, or restriction where the law allows it. We will answer in line with UK GDPR timescales.
We may use trusted service providers for hosting, email, and administration. They only get the data they need to do their job.
If this site uses cookies, they help with core site function and basic performance checks. We do not use them to profile visitors for unrelated advertising.
"They kept the admin side simple and answered our data request in plain English."
"Our records were handled carefully, and the response time was quick. That made the handover easy."
"Why did we choose Alex's Innovate? Because they were direct about what they keep and why."
When you send an enquiry, we use your message to reply, log the conversation, and route it to the right person. If you become a client, we keep the contact record with the service history so we can support the work properly. If you do not go ahead, we only keep the message long enough to deal with it and close the loop.
Technology solutions for businesses in Grimsby and across the UK.
Humberston Road, Grimsby, North East Lincolnshire, DN36 4SD